Self-hosting FAQ

Video is not loaded in Safari / Mobile Safari#

Safari requires webserver to support "Range" request header in order to play media content. For a legit "Range" request response, webserver need to return status code "206" instead of "200". Please check the official Safari Web Content Guide.

The time triggers of my video always jumps to the beginning of the video#

This usually happens in Chrome.

  1. Please double check the video standalone page on Firefox if it's working as expected. If it breaks on Firefox, please contact your account manager for further investigation.
  2. If the video is working as expected on Firefox, please double check if the video files being sent to front end has the correct content type, chrome expects video files to have Content-Type: video/webm

gzip encoding is not supported by WIREWAX interactive videos.